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INFORMATION TECHNOLOGY SERVICE UNIT LEADER (40-32-0007) - 003

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Brief Description: Information Technology Service Unit Leader (ITSL) Training Course

Full Description: In 2023, FEMA introduced NIMS Functional Guidance establishing the ICT Branch within the Logistics Section. Within the ICT Branch are the existing Communications Unit and the newly created Information Technology Services Unit and the Cybersecurity Unit. The Information Technology Unit Leader (ITSL) leads the IT Services Unit, and provides information and application management for the many critical incident/event related functions, to include: Incident/Unified Command Post, Incident Communications Centers, Joint Information Center, staging areas, and field locations.

The ITSL course is instructor-led, and supports learning through discussion, lecture, and hands-on exercises to explain the processes and requirements for information management throughout incident response. The course is designed for personnel in all disciplines with a background and some level of experience in IT. The training course provides an overview of the ICT Branch and the IT Services Unit components including the Unified Help Desk (inclusive of both communications and IT support) and Information Technology Support Specialist. It provides an in-depth overview of their responsibilities and includes exercises for the ITSL’s major functions to ensure reliable and timely delivery of IT services to participating agencies and officials. Course materials and the ITSL Position Task Book will be provided to attendees via digital download prior to the course start date.

Training Dates: 10/27/2025 - 10/30/2025

Training Times: 08:00 AM - 04:00 PM

Prerequisites: Introduction to the Incident Command System Training (IS-100)
ICS-400: Advanced Incident Command System for Complex Incidents
Do you have an awareness of fundamental public safety broadband and wireless communications technology?
Basic Incident Command System for Initial Response (IS-200)
Student Information Form
National Response Framework, An Introduction (IS-800)
ICS-300: Intermediate Incident Command System for Expanding Incidents
Do you have a public safety background with experience in field operations?
An Introduction to the National Incident Management System (IS-700)
Training Authorization Letter

Registration Dates: 07/23/2025 - 10/13/2025

Available Seats: 12

Hours: 32h 0m

Fee: None Specified

Training Location: Northwell Health I-Park
1111 Marcus Ave
New Hyde Park, NY 11042 (Nassau County)

Resources Required: Laptop/Tablet
Downloaded Course materials

Reporting Instructions: Registration/check-in starts at 7:30 AM
Course starts promptly at 0800 AM

Documents: Student Information Form

Training Authorization Letter

Signup Details: *****Prerequisites for Attendance*****
Prerequisites must be provided to OIEC and verified in advance of the course.

Personal experience:
A public safety background with experience in field operations and/or experience providing information technology solutions to support public safety operations
Awareness of fundamental public safety broadband and wireless communications technology

*****Must have completed the following on-line courses from the FEMA EMI website:
IS-100: Introduction to the Incident Command System, ICS 100
IS-200: Basic Incident Command System for Initial Response
IS-700: An Introduction to the National Incident Management System
IS-800: National Response Framework, An Introduction

*****Completion of the following in-person classroom instruction:
ICS-300: Intermediate Incident Command System for Expanding Incidents

Additional recommended training: (Not Required)
ICS-400: Advanced Incident Command System for Complex Incidents

Copies of completion certificates for IS/ICS courses must be provided to OIEC.  Please send to OIEC.Training@dhses.ny.gov or attach to the DHSES LMS Student Portal.

*****Additional Documents:
Training Authorization Letter
Student Information Form

Please send documents to OIEC.Training@dhses.ny.gov or attach to the DHSES LMS Student Portal.  Both documents must be received in order for individual to attend the offering.

Registration: All student registrations will be reviewed by the OIEC with approvals sent to students NO LATER THAN 2 weeks prior to the start of the class. Registration does not guarantee a seat in the class. If you are accepted into this course, you will receive a confirmation email.

Cost
There is NO FEE for this course.  Travel and all other meals are the responsibility of the course participant.  No food or lodging will be provided for this course.

No Show Policy:
Failure to attend a class you have been enrolled in can result in the denial of future course enrollment. If you have not received a confirmation (or denial) two weeks prior to the course start date, please contact DHSES-OIEC at (518) 322-4911, or OIEC.Training@dhses.ny.gov.

To cancel your course enrollment:
Notify OIEC.Training@dhses.ny.gov ASAP.
*****You are responsible for canceling your hotel reservations.*****

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INFORMATION TECHNOLOGY SERVICE UNIT LEADER (40-32-0007) - 003

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